Return & Refund Policy

1. Your Right of Withdrawal (14-Day Cooling-Off Period)

Under EU Directive 2011/83/EU on consumer rights, you have the right to withdraw from your purchase within 14 days from the day you received the product, without giving any reason.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You can contact us by email at info@rsa-group.eu. You may use the model withdrawal form below, but it is not obligatory.

2. Conditions for Return

To be eligible for a return and refund, the following conditions apply:

• The product must be returned within 14 days of your withdrawal notification.
• The product must be unopened, unused, and in its original packaging.
• For hygiene reasons, opened bottles of dietary supplements cannot be returned.
• The product must be returned with all original contents and packaging intact.

If the product is returned in a condition that shows signs of use beyond what is necessary to establish its nature and characteristics, we may reduce the refund amount accordingly.

3. Return Shipping Costs

You are responsible for the cost of returning the product, unless:

• We have agreed to cover the return shipping costs, or
• The product is defective or not as described.

If the product is defective, we will reimburse the reasonable cost of return shipping. Please contact us before returning a defective product.

4. Refund Process and Timeline

Once we receive your returned product, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

• Refund method: The refund will be issued using the same payment method used for the original transaction (cash on delivery refunds will be processed by bank transfer to an account you provide).
• Refund timeline: We will process the refund within 14 days of receiving your withdrawal notification. The refund may be withheld until we have received the returned goods or you have provided evidence of having sent them back, whichever is earlier.
• Refund amount: The full purchase price, including the standard delivery cost (if any), will be refunded. If you chose a more expensive delivery method than the standard one, we will only reimburse the cost of the standard delivery.

5. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Sealed goods that have been unsealed after delivery and are not suitable for return for health or hygiene reasons.
• Goods made to the consumer's specifications or clearly personalised.
• Goods that are liable to deteriorate or expire rapidly.
• Digital content that has been downloaded or streamed.

6. Defective or Incorrect Products

If you receive a product that is defective, damaged, or not what you ordered, please contact us immediately at info@rsa-group.eu. We will arrange for a replacement or refund at no additional cost to you. This is in addition to your statutory rights under EU consumer protection law.

7. Legal Guarantee (Conformity of Goods)

Under EU Directive (EU) 2019/771, the seller is liable for any lack of conformity of the goods that becomes apparent within 2 years from the date of delivery. If the product does not conform to the contract, you are entitled to have it repaired or replaced, or to receive a price reduction or a refund, in accordance with applicable national law.

8. How to Return a Product

To return a product, please follow these steps:

1. Contact us at info@rsa-group.eu to notify us of your intention to return the product.
2. Provide your order details (name, order number, and reason for return).
3. We will provide you with return instructions, including the return address.
4. Pack the product securely in its original packaging and send it to the address provided.
5. Keep the tracking number and proof of shipment.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us: